Arushi Malhotra
Senior Product Designer

RESUME

Resume

 

Jan 2020 - Present

ServiceNow

Senior Product Designer

Leading the transformation of a traditional CRM platform into a user-centric guided experience to streamline issue resolutions.
Led responsive designs for a COVID vaccine management product helping administer doses for over 20 million people.

May 2019 - Aug 2019

Product Design Intern

Delivered end-to-end experiences alongside product managers, researchers, and engineers for ServiceNow’s CSM product.
Designed a streamlined experience to provide recommendations and prompts to help guide upgrade software.

Sep 2017 - Aug 2018

JCPenney

UX/UI Designer

Overhauled the homepage and search experience for mobile apps increasing the overall conversion rate by over 7%.
Revamped a visual redesign of the “My Account” page boosting usability and providing self-service capabilities.

Jun 2017 - Aug 2017

UX Design Intern

Standardized the design system while working cross-functionally with product managers and engineers to provide a framework for future designers and engineers.
Built user flows, wireframes, high fidelity prototypes, and conducted usability study for features across the JCP website.

Aug 2016 - Sep 2016

Whistle

UX Design Intern

Conceptualized a platform based on usability studies, field testing, and competitive analysis to facilitate provider-client management.